Privacy Policy

Last Updated: 9 September 2026

This Privacy Policy explains how Winsor Imports and Exports, the operator of aerosoftindia.com, collects, uses, and protects personal information when you visit the website, create an account, place an order, or contact us.

Information We Collect

We may collect:

Name, phone number, and email address.
Billing and shipping address.
Account and login information.
Product, order, payment status, and delivery details.
Messages, reviews, return requests, and customer-support records.
IP address, device type, browser, pages visited, and website activity.
Cookie data and marketing preferences.

Online payments are processed by authorized payment service providers. We do not directly store complete card numbers, CVV details, UPI PINs, or online banking passwords.

How We Use Your Information

We use personal information to:

Process payments, orders, deliveries, cancellations, returns, and refunds.
Create and manage customer accounts.
Send order confirmations, tracking details, and service updates.
Respond to questions and provide customer support.
Verify transactions and prevent fraud or misuse.
Maintain and improve website performance and security.
Comply with legal, accounting, and tax requirements.
Send promotional messages when you have agreed to receive them or where permitted by law.

You may opt out of promotional communication at any time. Important messages related to an active order may still be sent.

Cookies and Similar Technologies

The website may use essential, preference, analytics and advertising cookies.

Cookies help us operate the website, remember selections, understand website usage and measure marketing performance. Some cookies may be placed by third-party analytics or advertising services.

You can manage cookies through your browser settings. Disabling essential cookies may affect certain website features, including account access or checkout.

Sharing of Information

We may share only the information reasonably required with:

Payment gateway and payment-processing providers.
Courier and logistics partners.
Website hosting, security and technical service providers.
Email, SMS and customer-communication providers.
Analytics and advertising service providers.
Professional advisers, regulators or government authorities when required by law.

We do not sell or rent customers’ personal information.

Third-party service providers process information according to their own privacy terms and applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably required to complete orders, provide support, maintain business records, resolve disputes and meet legal, tax or accounting obligations.

Information that is no longer required will be deleted, anonymized or securely retained where continued storage is required by law.

Data Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should keep account passwords and verification codes confidential.

Your Rights and Choices

Subject to applicable law, you may ask us to:

Provide information about the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete information that is no longer required.
Withdraw consent for optional data use.
Stop promotional communication.
Address a privacy-related complaint.

Some information may need to be retained for active orders, fraud prevention, legal claims or statutory record-keeping requirements.

To submit a request, contact us using the details provided below. We may ask for information needed to verify your identity before processing the request.

Children’s Privacy

Orders must be placed by an adult. If a person under 18 uses the website, they should do so under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

Third-Party Links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle personal information.

Changes to This Policy

We may update this Privacy Policy when our website practices, services or legal requirements change.

The revised policy will be published on this page with an updated “Last Updated” date.

Privacy and Grievance Contact

For privacy questions, correction or deletion requests, consent withdrawal, or complaints, contact:

Winsor Imports and Exports
12 Dontad Street, Khadak
Mumbai, Maharashtra, India – 400009

Email: [email protected]
Phone/WhatsApp: +91 72080 59948

Phone/WhatsApp: +91 99874 85576
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM. Closed on Sundays.

You may also contact us through the Contact Us page.