Shipping Policy
Shipping Policy
This Shipping Policy applies to orders placed on aerosoftindia.com, operated by Winsor Imports and Exports.
Shipping Coverage
We deliver Aerosoft footwear across serviceable locations in India. Delivery availability is checked using the PIN code entered during checkout.
Order Processing
Orders are processed within 1–2 business days after order confirmation and payment verification.
Orders placed on Sundays or public holidays will be processed on the next business day. Business days exclude Sundays and public holidays.
Once the order is dispatched, tracking details will be shared by email, SMS, or WhatsApp, where available.
Estimated Delivery Time
Delivery time includes order processing and courier transit time.
Delivery Location | Transit Time After Dispatch | Total Estimated Delivery Time |
Metro cities | 2–5 business days | 3–7 business days |
Other cities | 3–7 business days | 4–9 business days |
Remote areas | 5–10 business days | 6–12 business days |
These timelines are estimates. Delivery may take longer due to courier delays, weather, public holidays, festivals, local restrictions or other circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping or delivery charge will be clearly displayed during checkout before the order is placed.
If free shipping applies, it will be shown on the product page, cart or checkout. The shipping amount displayed at checkout will form part of the final order total.
Delivery Information
Customers must provide a complete shipping address, correct PIN code and active contact number.
Winsor Imports and Exports will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
If delivery is unsuccessful after the courier’s permitted attempts, the shipment may be returned to us. Please contact customer support for assistance with such orders.
Damaged or Tampered Packages
If a package appears damaged or tampered with at delivery, please avoid accepting it whenever possible.
If the package has been accepted, contact us within 48 hours of delivery and provide clear photographs of:
The outer packaging.
The shipping label.
The received product.
The damaged or affected area.
Requests involving damaged, defective or incorrect products will be handled according to our Returns & Cancellation Policy.
Contact Us
For shipping or delivery assistance, please share your order number when contacting us.
Email: [email protected]
Phone/WhatsApp: +91 72080 59948
Phone/WhatsApp: +91 99874 85576
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM. Closed on Sundays.