Returns & Cancellation Policy

This policy applies to products purchased through aerosoftindia.com, operated by Winsor Imports and Exports.

Order Cancellation

An order may be cancelled only before it has been dispatched from our warehouse.

To request cancellation, contact us with your order number through our Contact Us page, email, or WhatsApp.

Once an order has been dispatched, it cannot be cancelled. An eligible return request may still be submitted under the conditions mentioned below.

If a prepaid order is cancelled before dispatch, the amount paid will be refunded to the original payment method within 5–7 business days after cancellation is confirmed.

If an order is cancelled by us because of stock unavailability, a payment issue, an incorrect listing, or another valid reason, the customer will be informed, and any payment received will be refunded.

Return Eligibility

A return request must be submitted within 48 hours of delivery.

Returns are accepted only when:

• The wrong product was delivered.

• The product was received in damaged condition.

• The product has a manufacturing defect.

• The delivered size is different from the size confirmed in the order.

Returns are not accepted for change of mind, personal preference, or when the customer selected the wrong size while placing the order.

How to Request a Return

Contact our customer support team within 48 hours of delivery and provide:

• Your order number.

• The reason for the return.

• Clear photographs of the product.

• Photographs of the outer packaging and shipping label.

• Photographs clearly showing the damage, defect, or incorrect item.

Our team will review the request and provide further instructions. Please do not send a product back without receiving return approval from us.

Product Condition

An approved return must:

• Be unused and unworn.

• Be returned in its original packaging.

• Include all original tags, labels, and accessories.

• Show no signs of use, washing, alteration, or damage caused after delivery.

A return may be rejected if the product does not meet these conditions or if the issue reported cannot be verified.

Return Method and Charges

For an approved eligible return, Winsor Imports and Exports will arrange a pickup from the original delivery address.

The customer will not be charged a return shipping fee or restocking fee for an approved return involving a damaged, defective, wrong, or incorrectly delivered product.

Pickup availability may depend on courier serviceability. If pickup is unavailable, our customer support team will provide an alternative return method at no additional return shipping cost to the customer.

Inspection and Approval

Returned products will be inspected after they reach our facility.

The refund or replacement will be approved after confirming that:

• The reported issue is valid.

• The product meets the return conditions.

• The returned product matches the original order.

The customer will be informed if the return cannot be approved, along with the reason where applicable.

Refunds

Once a return passes inspection, the refund will be processed within 5–7 business days.

• Prepaid-order refunds will be issued to the original payment method.

• Cash on Delivery refunds will be issued to the customer’s verified bank account or UPI ID.

• If only one item from a multi-item order is returned, the refund will be limited to the amount paid for the approved item.

• No return shipping or restocking fee will be deducted from an approved eligible refund.

The time taken for the amount to appear in the customer’s account may depend on the bank, UPI provider, or payment gateway.

Replacements

If a replacement is approved and the required product is available, it will be dispatched without an additional shipping charge.

If the required replacement is unavailable, the customer may choose an available replacement of the same value or receive a refund for the approved item.

General size exchanges are not available when the customer selected the wrong size while placing the order.

Damaged or Tampered Packages

If a package appears damaged or tampered with at the time of delivery, avoid accepting it whenever possible.

If the package is accepted, contact us within 48 hours of delivery and provide photographs of the package, product, shipping label, and affected area.

Contact Information

Store Name: Aerosoft India
Website Operator and Seller: Winsor Imports and Exports
Email: [email protected]
Phone/WhatsApp: +91 72080 59948

Phone/WhatsApp: +91 99874 85576
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM. Closed on Sundays.
Contact Page: aerosoftindia.com/contact